Public sales have not yet begun. This policy describes the process that will apply after launch, does not restrict mandatory consumer rights, and does not promise an automatic refund, removal of ⚡ or termination of PRO.
Requests are reviewed manually. A refund amount is based on the final amount actually paid in UAH and applicable law. For a partial refund, the related tax portion is adjusted proportionately under the recorded rule. No currency surcharge is retained because the checkout surcharge is 0%.
1. Mandatory rights
Mandatory consumer rights apply to digital content and digital services and cannot be restricted by the seller's internal rules. In the event of non-supply or non-conformity, a buyer may require supply or conformity, a proportionate price reduction, or contract termination and a refund where provided by law. Where the Ukrainian Law On Digital Content and Digital Services requires a price reduction or refund, the seller provides it without undue delay and no later than 14 days, using the same payment method and without a fee for the consumer unless otherwise agreed.
For EU buyers, national rules implementing Directive (EU) 2019/770 provide a right to require supply, obtain conformity free of charge and within a reasonable time and, under the prescribed conditions, receive a proportionate price reduction or terminate the contract. These remedies for non-supply or non-conformity are separate from the right to withdraw from a distance contract.
2. How to submit a request
- Email MyInspireBloom@gmail.com; you do not need to sign in.
- Provide the date, amount, currency, purchased product and a safe order identifier.
- State whether ⚡ were granted, AI generations were completed or PRO was activated, and how the product was used.
- Support will separately reconcile the payment, product delivery, used and unused ⚡, completed operations, the PRO period and the ⚡ included with it, then report the outcome.
Do not send a password, CVV, full card number, Firebase UID, token, secret email link, qualified electronic signature or recovery code.
3. Product under review
- ⚡ package (AI credits): a one-time grant of accounting units for future, separate AI operations; granting the package does not mean that a generation has already been performed.
- Completed AI generation: a separate operation whose ⚡ cost is shown before launch and that produces text, an image or a video.
- PRO: time-limited feature access for one or six months; the included 400⚡ or 2000⚡ are a separate one-time grant and are reviewed separately from the used PRO period.
The exact legal classification of these products can differ under applicable law. This policy does not equate unused AI credits with completed generations and does not treat the beginning of a PRO period as an automatic waiver of all buyer rights.
4. Payment completed, but ⚡ or PRO not delivered
The buyer may require delivery of the paid product. If it is not delivered without undue delay or within an additional agreed or reasonable period, remedies under the law apply, including contract termination and a refund where prescribed. The buyer does not need to pay for the same order again.
5. Purchased ⚡ granted but unused
Support verifies the source of the grant and the absence of spending. A refund is made where required by applicable law or where the seller separately approves the request. This policy does not promise an unconditional voluntary refund solely because an unused balance remains. A decision must not rewrite purchase and spending history retroactively.
6. Some purchased ⚡ have been used
The reason for the request, the source and actual use of the package, and the delivery and conformity of each paid digital operation are considered separately. A mandatory price reduction or refund is calculated under applicable law. No voluntary formula for refunding an unused portion has been established or promised.
7. All purchased ⚡ have been used
Full use of a package does not itself remove rights arising from non-supply or non-conformity of a digital service. If every separate operation was properly delivered, this policy does not promise a voluntary refund for a fully used package; every mandatory claim is still reviewed under applicable law.
8. PRO paid for but not activated
Support verifies the original order, after which the seller provides the one paid PRO period or makes the refund required by law. The buyer must not pay for the same period again. A second period or second ⚡ grant is not created instead of restoring the original purchase.
9. PRO activated and partly used
For non-conformity, the period of proper operation, the period of non-conformity and the remaining prepaid term are considered separately. A proportionate price reduction or refund applies where and to the extent required by law. The 400⚡ or 2000⚡ included with PRO and their actual use are accounted for separately; this policy does not establish a voluntary refund formula for a properly used period.
10. Duplicate charge or mistaken payment
When notified by the buyer, support reconciles order identifiers, payment statuses, amounts, operation times and the number of deliveries. If a duplicate charge is confirmed, the seller refunds the excess payment. A mistaken but separately confirmed order is reviewed individually in light of applicable law and actual product use.
11. Bank chargeback
A bank dispute is handled under the bank's and payment system's rules and does not prevent contacting the seller. Filing a chargeback does not automatically remove ⚡ or terminate PRO. The bank's final decision and related changes are accounted for separately from the original purchase.
12. Refund confirmed by WayForPay
After launch, a refund confirmed by the payment provider must be reconciled with the original purchase and actual delivery. The prepared system does not remove ⚡ or terminate PRO automatically. Necessary changes are made only after manual review so that they do not cause a repeated refund, double deduction or destruction of financial history.
13. Implementing a decision
The original purchase and review result are retained as linked records. If a refund or termination requires changing the ⚡ balance or PRO term, the change is made only after a confirmed decision and safe manual review. Account deletion is not itself a refund request.
14. EU consumers' right of withdrawal
Under the general rule of Directive 2011/83/EU, an EU buyer has 14 calendar days to withdraw from a distance contract. The Article 16(m) exception for digital content not supplied on a tangible medium can apply only if performance has begun, the buyer gave separate prior express consent, acknowledged the loss of the right and received proper contract confirmation. The prepared Android checkout has not yet been launched for public sales and does not collect or retain these separate facts, so the seller does not claim that the exception applies. Consent must not be fabricated retroactively.
Merely beginning to use a product does not always mean losing the right of withdrawal. The Court of Justice of the EU judgment of 9 July 2026 in Case C-234/25 confirms that a dynamic offering can be a digital service rather than digital content, in which case the Article 16(m) exception does not automatically apply. A package of AI credits, each completed AI generation and time-limited PRO must be classified separately for My Inspire Bloom. If applicable law permits payment for the properly supplied portion of a digital service after timely withdrawal, the amount is determined only by law and actual delivery, not by an arbitrary seller formula.